Thank you for choosing Redcode Solution. We value your trust and aim to provide reliable and high-quality software products and services. Please read our Refund Policy carefully to understand your rights and options regarding refunds and cancellations.
1. Subscription-Based Software
Our software and POS systems are sold primarily as digital subscriptions (monthly or yearly). Because digital licenses and access are provided immediately after purchase, refunds are only available under specific conditions as outlined below.
2. Eligibility for Refunds
You may request a refund only if:
- The software fails to function as described and our support team cannot resolve the issue within a reasonable timeframe.
- You were charged more than once for the same product or subscription (duplicate payment).
- You canceled a subscription before renewal but were still billed.
Refunds will not be issued for:
- Change of mind after product activation.
- Misuse or incorrect setup of the software.
- Failure to meet system requirements clearly stated on our website.
- Partial use of the subscription period.
3. Refund Process
If you qualify for a refund:
- Contact our support team at contact@redcodesolution.com within 7 days of your purchase or billing date.
- Include your order ID, email address, and a brief explanation of the issue.
- Our team will review your request and respond within 3–5 business days.
- Approved refunds will be credited back to your original payment method via PayHere or the same gateway used at purchase.
Please note: Processing times may vary depending on your payment provider or bank.
4. Cancellations
- You may cancel your active subscription anytime from your My Account → Subscriptions page.
- Cancellations will stop future billings but do not automatically issue refunds for past payments.
- Once canceled, your access will continue until the end of the paid billing cycle.
5. Non-Refundable Items
We do not offer refunds for the following:
- Fully delivered or activated software licenses.
- Custom software or tailored integrations.
- Promotional or discounted subscription plans.
- One-time setup or configuration fees.
6. Damaged or Defective Software Access
If you experience technical issues or system errors preventing access to your software, please contact us immediately. We will work to restore access or offer a replacement license at no additional cost.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.